Refund and Returns Policy
refund & return policy
At MountMystry, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your skin care products, you may return them subject to the following conditions:
Eligibility for Returns
Unused and Unopened Products: We accept returns for unused and unopened products within 7 days from the date of purchase.
Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately for assistance.
How to Initiate a Return
Please follow these steps to initiate a return:
Contact Us: Send an email to mountmystry@gmail.com with your order number and a brief description of the reason for the return.
Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the product.
Return Conditions
Unused and Unopened : Returned products must be unused, unopened and in their original packaging.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged or defective product.
Refund Process
Refunds: Refunds will be issued to the original payment method within 14 days of receiving the returned product.
Exclusions: Shipping and handling charges are non-refundable.
Exchange Policy
We do not offer direct exchanges. If you wish to exchange a product for a different item, please follow the return procedure outlined above and place a new order for the desired item.
Contact Us
If you have any questions or concerns about our return policy, please contact us at. mountmystry@gmail.com
